“Help, I don’t know what to do!” was the desperate plea on the other end of a phone call I received six months ago. My first thought was, “Who got shot?” But as the story unfolded I was able to relax and not worry about dialing 911.
The anxious voice on the line was a young person, recently promoted to lead a small organization. This first real leadership position had been created to turn around the morale and attitude of an established group of employees.
After talking the newby off the ledge, I learned the source of the problem and we began to identify ways to work through the challenges. In the months since that initial frantic call, things are heading in the right direction, despite the proverbial bumps in the road.
From that call and several that followed, I pieced together some thoughts about leadership they don’t tell you in business school, but would be useful to know before stepping into a leadership role. In debatable order, here are things they forgot to tell you in leadership school.