I teach many leadership programs across the country, and one thing that continually surprises me is how many managers in my programs have no idea how to coach their employees effectively. This isn’t their fault — they were promoted because they were good at their old jobs. But when they were promoted to a leadership role, no one taught them how to lead.
Organizations just expect them to know how to coach, communicate, counsel and correct performance. The problem, sadly, is that they don’t know how. In a study last year, the Society of Human Resource Management found that 93 percent of managers surveyed needed training on how to coach the employees reporting to them.