The Leader’s Guide To Managing COVID-19 Panic

While it’s not yet clear the extent to which COVID-19 will take its toll on our collective epidemiological, social, and economic health, it’s becoming very clear that people are frightened and businesses are preparing for down-side scenarios. If you are a business leader asking the tough questions about how resilient your business is, I suggest we start with a more foundationally important question: How resilient are your people?

For anyone managing people, this new business climate entails navigating much more than the actual impacts on the workforce, supply chain, and customer experience—it means keeping people focused, agile, and able to manage through fast-changing and adverse situations. Clearly, keeping your workforce resilient in this climate is going to be a challenge, but also an opportunity.

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