In this video, Entrepreneur Network partner Kate Volman discusses how to manage employee expectations. Volman points to one particularly insightful statement from Matthew Kelly, which is that “the hardest expectations to manage are the ones we don’t know about.”
Volman describes the gap between individuals’ expectations and actionable goals. Within this gap, managers and employees can get frustrated, and as a result, create workplace friction. To make sure this expectation gap does not create trouble, Volman stresses the importance of clarity: clear expectations, clear roles and clear goals.
If you are in a managerial position, you can ask your employees to write down what each of these aspects mean to them to create crystallized boundaries. Volman stresses that each member on your team deserves to know what they stand for and what is expected. As a result, your workplace will be more enjoyable for everyone.
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