Date: Tuesday, September 28, 2021 Time: 12:00 p.m. ET (GMT -5, New York) Duration: 1 Hour Event Type: Live Webinar Cost: Free
As 2021 has manufacturers globally regaining their footing, we have realized that companies with strong brand loyalty have been those that have bounced back stronger and better. Manufacturers are increasing investment and focus on creating great customer experiences for distributors and end customers alike. In every interaction, their customer service teams play a critical role in building trust that then builds the relationship. Which is why customer service is one of a manufacturer’s secret weapons for building brand loyalty.
But how can you get started? Or if you have started, get better?
Join Zendesk’s Ciera Nahale, Solutions Product Marketer and Peter Fretty, Editor with IndustryWeek, for a fireside chat on 2021’s top five strategies for building brand loyalty. Help innovate your experience strategy and arm yourself with concrete ways to improve your customer relationships.
Learn how these top five loyalty building strategies will the increase the lifetime value of your customers, including:
- Operationalizing a complete customer view
- Providing rapid and integrated responses wherever your customers are
- Anticipating issues through smart use of connected devices
- Responding with rapid and agile adaptations to meet market changes
- Collaborating along the entire supply chain to ensure visibility and resolution
Ciera Nahale, Solutions Product Marketer, Zendesk Peter Fretty, Editor, IndustryWeek
This webinar will be conducted using a slides-and-audio format. After you complete your registration, you will receive a confirmation email with details for joining the webinar. To ensure quality, we advise that you test the computer you will be using the day of the webinar to make sure you have the minimum technical requirements to attend. https://event.webcasts.com/test/