InMoment, the leader in customer experience (CX) intelligence, will present a webinar on June 20 at 12:00PM MDT featuring real world case studies from leading brands on how they are successfully leveraging CX to drive real change.
In this webinar, titled “Delights, Customers, Action!” InMoment’s VP of CX Strategy, Simon Fraser will share case studies featuring specific tools and techniques winning brands are leveraging to optimize the experiences they deliver, drive ROI, and achieve differentiation.
The webinar is produced in partnership with CXPA, a global non-profit organization dedicated to the advancement and cultivation of the customer experience profession.
Key takeaways include the following:
Sustaining engagement and CX investment for the long-term
Creating a real focus on the customer throughout the organisation
Moving from listening to action
Ingraining CX in the company DNA to deliver ROI
Create a virtuous loop for CX within your company
Participants can register here on the online event page.