The end of the year is the busiest time for airports. Everyone is trying to make it home for the holidays and a lot can go wrong with flights.A week-long getaway to Nantucket became a travel nightmare for Robert Myers months before his flight even got off the ground.“There should be a better way than to just say ‘tough luck,’” Roberts said of his experience.In August, he booked a round trip JetBlue flight from Southwest Florida International Airport (RSW) to Nantucket (ACK) for his October vacation. He booked it all with points. There was a layover in New York (JFK and LGA) each way. About a week later, he got an email from the airline to give them a call.
“They told me that [the return] flight from Nantucket to LaGuardia had been canceled,” Myers explained. “They said it was not rebookable because that was the only JetBlue flight leaving Nantucket that made a Fort Myers connection. So I said, ‘well, what are my options?’”